Customer Care Executive

  • Location:
  • Salary:
    ₹15,000 - ₹25,000 / Monthly
  • Job type:
    Full-Time
  • Posted:
    3 months ago
  • Category:
    Sales & Marketing
  • Deadline:
    August 30, 2024
  • Job Level:
  • Languages:
    English

Benefits

Pulled from the full job description
  • Health insurance
  • Paid time off
  • Provident Fund

Full job description

  • *ONLY FEMALE CANDIDATES*
  • Responding promptly to customer inquiries through various channels such as phone, email, and social media
  • Understanding customer needs and providing appropriate solutions and attention
  • Communicating with customers about their experiences with a product or service
  • Providing information about products and services, taking orders, and addressing customer complaints
  • Keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
  • Escalating unresolved issues to the designated internal teams for further investigation
  • Working closely with the product or service teams to learn about product details, services, and warranties on offer
  • Providing feedback on the efficiency of the customer service process and contributing to the development of customer service policies and procedures
  • Maintaining a thorough knowledge of the organization’s products or services and ensuring this knowledge is kept up to date
  • Ensuring customer satisfaction and providing professional customer support.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 – ₹25,000.00 per month

Benefits:

  • Health insurance
  • Paid time off
  • Provident Fund

Schedule:

  • Day shift

Work Location: In person

location

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