We are a telepsychiatry clinic based in New York, and are dedicated to providing accessible mental health services to individuals in need.

As a Patient Advocate, you will play a crucial role in developing care plans and supporting our patients throughout their treatment journey. Your primary responsibility will be to ensure that each patient receives personalized care, empathetic support, and a seamless experience within our clinic. We are seeking an individual who is compassionate, detail-oriented, and driven to make a positive impact in the lives of others.

A Patient Coordinator is responsible for developing care plans, coordinating patient care services, and ensuring patients receive the necessary medical treatment. They consult with healthcare providers, evaluate patient progress, and assist with securing funding for medical care.

Responsibilities:

Patient Support and Empowerment:

Act as a compassionate and empathetic resource for patients, providing emotional support, reassurance, and encouragement throughout their treatment.

Keep accurate records of patient care.

Help patients understand and navigate the telepsychiatry process, addressing any questions or concerns they may have.

Collaborate with patients to identify their unique needs and develop personalized care plans, ensuring their treatment aligns with their goals and preferences.

Advocate for patients’ rights and interests, ensuring they receive appropriate care and services.

Check-in on patients regularly and evaluate and document their progress.

Empower patients to actively participate in their treatment decisions, promoting self-advocacy and informed choices.

Appointment Coordination and Scheduling:

Facilitate seamless communication between patients and healthcare providers, ensuring timely scheduling of appointments and follow-ups.

Keep accurate records of doctors schedules.

Answer questions, including billing and preparation.

Assist patients in understanding and utilizing telepsychiatry platforms and technologies.

Coordinate with internal teams to optimize appointment scheduling and minimize wait times for patients.

Cancelling or re-scheduling appointments as and when required.

Notify patients of any changes in their appointment schedules, ensuring they are well-informed and supported throughout the process.

Information and Resource Management:

Provide accurate and up-to-date information to patients regarding mental health conditions, treatment options, and available community resources.

Maintain comprehensive knowledge of our clinic’s services, policies, and procedures to address patient inquiries effectively.

Collaborate with the clinical team to develop patient education materials and resources, fostering a supportive and informative environment.

Using data to do analytical tasks and charting tasks related to patient information.

Conflict Resolution and Problem-Solving:

Act as a liaison between patients and healthcare providers, addressing and resolving any concerns or conflicts that may arise.

Advocate for patients’ needs and preferences within the clinic, working collaboratively with the team to find suitable solutions.

Identify potential areas for improvement in patient care and service delivery, providing valuable feedback to the management team.

Qualifications

Bachelor’s degree in psychology, social work, healthcare administration.

Undergraduate diploma or degree in nursing, administration, social work or similar.

Requirements and Skills

Demonstrated experience of 1-3 years in a patient advocacy or customer service role, preferably within the healthcare industry or relevant training and/or certifications as a Patient Coordinator

Excellent organizational skills, verbal and written communication skills to share updates with patients and other medical staff.

Excellent interpersonal skills, with the ability to communicate compassionately, empathetically, and effectively with patients from diverse backgrounds.

Strong organizational skills and attention to detail, ensuring accurate and thorough documentation of patient interactions.

Knowledge of mental health conditions, treatment modalities, and community resources is highly desirable.

Familiarity with telehealth platforms and technologies is a plus.

Ability to work independently, take initiative, and collaborate effectively within a multidisciplinary team.

Willing to work from 9 am to 6 pm EST.

Five days per week including some weekends.

Maintaining confidentiality and adhering to ethical standards is paramount in this role.

Join our passionate and dedicated team of professionals as a Patient Advocate, and contribute to our mission of providing accessible mental healthcare to individuals in need. Together, we can make a profound difference in the lives of our patients and create a brighter future for mental health.

Job Type: Full-time

Benefits:

• Flexible schedule
• Work from home

Schedule:

• Monday to Friday
• Night shift
• US shift

Experience:

• Case management: 1 year (Preferred)

Language:

• English (Required)

Work Location: Remote