Req ID: 73531
Department: Insto Ops Support
Division: Institutional
Location: Bengaluru
About UsAt ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

About the Role

The Change & Transformation Manager will be is responsible for working with the key interface between the project, Operations stakeholders, and the technology (where required) in ensuring the change is delivered in a smooth and successful manner. This role will lead and manage the implementation of tactical/strategic initiatives aimed at enhancing customer experience, optimising processes, and achieving operational efficiency. The role will collaborate with cross-functional teams and stakeholders to identify improvement opportunities and drive meaningful change aligned to the Institutional strategy across countries. This role requires strong leadership, project management skills, and a deep understanding of banking principles and best practices.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent
Role Location: Manyata Tech Park

Note: There are 2 vacancies for this role

What will your day look like?

This role is accountable for:
Strategy Implementation: Plan and execute a comprehensive Institutional, the Operations transformation strategy that aligns with the company’s vision and business goals.

Process Optimisation: Analyse existing processes, identify inefficiencies, and implement improvements to enhance operational efficiency, accuracy, and productivity.

Customer Experience Enhancement: Identify key pain points in the customer journey and work to enhance the overall customer experience through process improvements, technology integration, and innovative solutions.

Project Management: Lead the planning, execution, and monitoring of Institutional transformation projects, ensuring timely delivery, adherence to budgets, and achievement of desired outcomes.

Change Management: Develop and implement change management strategies to facilitate smooth transitions during process and system changes, ensuring minimal disruption to operations.

Stakeholder Collaboration: Collaborate with various internal teams, including IT, operations, marketing, and finance, to ensure seamless integration and alignment of transformation initiatives across the organisation.

Data Analysis: Utilise data-driven insights to identify trends, make informed decisions, and measure the impact of transformation efforts on client satisfaction and business performance.

Transition Management: Lead the planning, execution, and monitoring of Institutional transition projects, ensuring timely delivery and achievement of desired outcomes.

Risk Assessment: Identify potential risks associated with transformation/transition projects and work proactively to mitigate these risks.

Compliance and Regulations: Ensure that all changes comply with relevant industry regulations and data protection laws.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Proven experience in banking operations, transformation, transitions or related roles.
• Strong project management skills with a demonstrated ability to lead and execute complex projects.
• In-depth knowledge of banking principles, best practices, and industry trends along with a passion for delivering exceptional client experiences.
• Excellent analytical and problem-solving abilities with a data-driven approach.
• Proficiency in change management methodologies and techniques.
• Experience in Institutional Business (Cash, Lending, Onboarding and Trade products) will be good to have

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us? (Bengaluru GCC)

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank’s largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank’s strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We’re proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong.

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

/. You can apply for this role by visiting ANZ Careers and searching for reference number 73531.

Job Posting End Date

06/09/2024 , 11.59pm, (Melbourne Australia)