• *ONLY FEMALE CANDIDATES*
• Responding promptly to customer inquiries through various channels such as phone, email, and social media
• Understanding customer needs and providing appropriate solutions and attention
• Communicating with customers about their experiences with a product or service
• Providing information about products and services, taking orders, and addressing customer complaints
• Keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Escalating unresolved issues to the designated internal teams for further investigation
• Working closely with the product or service teams to learn about product details, services, and warranties on offer
• Providing feedback on the efficiency of the customer service process and contributing to the development of customer service policies and procedures
• Maintaining a thorough knowledge of the organization’s products or services and ensuring this knowledge is kept up to date
• Ensuring customer satisfaction and providing professional customer support.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 – ₹25,000.00 per month

Benefits:

• Health insurance
• Paid time off
• Provident Fund

Schedule:

• Day shift

Work Location: In person