Synopsis of the role

Provide leadership to Team, Define and execute short term- and long-term strategies. Plans in line with company’s objectives. Set in place goals to improve services. Identify opportunities for improvement for better efficiency and
quality. Develop inter-departmental relationships and communication with all areas of the business and with members.

What you’ll do

• Full responsibility of a team, which include duties such as performance evaluation, hiring, disciplinary and quality goals.
• Manage and drive the issue management process from Start to Finish.
• Facilitates and ensures Issue Management Quality Standards are met for issues documented
• Act as Point of Contact for Issue with multiple stake holders.
• Transform raw data into useful metrics and reportable information for regulatory reporting.
• Perform quality assurance over issues being reported on multiple executive level reports to include Monthly Operations
• Decks.
• Leverage communication and influencing skills to guide issue and corrective action plan owners and issue managers during
• times of distress during the issue management process.
• Keeps abreast of the organization’s operational processes and best practices for business strategy.

What experience you need

• Minimum 6 years of experience in a managerial role
• Proven track record of successful leadership and team management
• Ability to develop and implement strategic plans
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Experience in budget management and financial analysis
• Knowledge of industry trends and best practices
• Bachelor’s / Master’s degree in business administration or a related field
• Experience in the industry or related field
• Strong leadership and management skills
• Excellent analytical and critical thinking abilities
• Ability to work well under pressure and meet deadlines

What could set you apart

• Professional certifications such as PMP are a plus
• Prior Experience in customer service team management.