Help Center
Find answers, troubleshooting guides, and get support
Getting Started
For Candidates
- Create your account at candidate registration
- Complete your profile with skills and experience
- Take your first AI interview (free practice mode)
- Get instant feedback and improve your skills
For Companies
- Register your company at company registration
- Add team members (HR, hiring managers)
- Post your first job with AI interview
- Review candidates and make hiring decisions
For Recruiters
- Register at recruiter registration
- Choose your subscription plan
- Search talent pool with AI-powered matching
- Submit candidates and earn commissions
API Integration
- Sign up for API access
- Generate API keys from developer dashboard
- Integrate AI interviews into your platform
- Configure webhooks for real-time updates
Frequently Asked Questions
Our AI interview system uses advanced natural language processing to conduct realistic interviews. The AI asks relevant questions based on the job requirements or skills you're being assessed on, evaluates your answers in real-time, provides detailed feedback, and generates comprehensive evaluation reports. The system adapts to your responses with intelligent follow-up questions.
Yes! Core features are completely free:
- Unlimited practice interviews (open interviews)
- Basic profile and resume builder
- Job applications
- Basic learning resources
Premium features (ATS optimization, profile monetization, priority visibility) are optional paid upgrades.
Our AI evaluation system has been trained on thousands of real interviews and achieves 90%+ accuracy compared to human evaluators. It assesses multiple factors including technical accuracy, communication clarity, problem-solving approach, and depth of knowledge. The system continuously learns and improves from each interview conducted.
Premium candidates with strong interview scores can enable profile monetization:
- Set your profile access price (e.g., ₹500 per view)
- Recruiters pay to see your complete profile and interview results
- Earnings are credited to your account
- Withdraw anytime to your bank account
Note: Only candidates with consistently high scores (80%+) and complete profiles are eligible for monetization.
Open Interviews (Practice Mode):
- Available 24/7 for any skill
- Unlimited attempts
- Results added to your talent pool profile
- Great for skill improvement
Job-Based Interviews:
- Specific to job postings by companies
- One attempt per application
- Results shared with hiring company
- Can lead to actual job offers
Companies purchase tokens to use platform features. Different actions consume different amounts:
Token Costs:
- • AI Interview Generation: 10 tokens
- • Candidate Evaluation: 5 tokens
- • Talent Pool Search: 2 tokens
- • View Full Profile: 10 tokens
- • AI Matching: 5 tokens
Tokens never expire and can be purchased in packages with volume discounts.
Yes! We offer a comprehensive REST API for seamless integration:
- Create and manage interviews programmatically
- Access candidate data and evaluation results
- Receive real-time updates via webhooks
- Full documentation and SDKs available
We accept multiple payment methods for your convenience:
- Credit/Debit Cards (Visa, Mastercard, American Express)
- UPI (Google Pay, PhonePe, Paytm)
- Net Banking
- Digital Wallets
- Bank Transfer (for enterprise accounts)
All payments are secured with industry-standard encryption and PCI DSS compliance.
Troubleshooting
Login Issues
Problem: Forgot password
Solution: Click "Forgot Password" on the login page and follow the email instructions.
Problem: Account locked
Solution: After 5 failed login attempts, wait 30 minutes or contact support.
Problem: Email not verified
Solution: Check your spam folder or request a new verification email.
Interview Problems
Problem: Interview won't start
Solution: Check your internet connection and refresh the page. Clear browser cache if issue persists.
Problem: Answers not saving
Solution: Ensure you click "Submit" after each answer. Don't close the browser tab during interview.
Problem: Interview timed out
Solution: Each question has a time limit. Practice mode interviews can be retaken anytime.
Payment Issues
Problem: Payment failed
Solution: Verify card details, ensure sufficient balance, or try a different payment method.
Problem: Double charged
Solution: Check your email for confirmation. Contact support if you see duplicate charges.
Problem: Subscription not activated
Solution: Wait 5-10 minutes for processing. Check spam for confirmation email.
Profile Issues
Problem: Can't update profile
Solution: Ensure all required fields are filled. Check file size limits for resume uploads (max 5MB).
Problem: Skills not appearing
Solution: Select from the provided skill taxonomy. Custom skills require admin approval.
Problem: Profile not visible to recruiters
Solution: Complete at least one interview and ensure privacy settings allow visibility.
Browser Compatibility
For the best experience, use the latest version of:
Chrome 90+
Firefox 88+
Safari 14+
Edge 90+
Opera 76+
Still Need Help?
Our support team is here to help you 24/7. Get personalized assistance for your specific issue.
Live Chat
Available 9 AM - 6 PM IST
Instant responses
Phone Support
+91-XXXX-XXXXXX
Enterprise customers only